This Shipping & Delivery Agreement (Agreement) is part of our Terms of Use and should be read alongside our Terms of Use.

Please carefully review this Agreement when purchasing the products offered on our website (Products). This Agreement will apply to any order you (Customer) place with us.

We work with a third party to ship and deliver your Products. The Butcher Block (Company) is not responsible for any shipping costs. The Customer is responsible for all shipping charges, including any carrier surcharges, which are calculated at checkout. All costs, times, and dates given for delivery of the Products are given in good faith but are estimates only, dependent upon and set by the third-party delivery service.

Some Products sold are subject to natural variations in size, weight, color, or appearance. Some Products may also contain allergens. Customers with allergies should read the label before consuming and should not rely on product descriptions on the Company website.

If you are ordering a perishable Product (Meat, Poultry, Butter, Bread, Chocolate, etc.) then your package will be frozen for two to three days before being sent via UPS Next Day. Orders only ship from Monday to Wednesday. If you order after this day, then it will be sent at the beginning of the next week in accordance with the aforementioned standards. All of your items will be shipped together, so we advise that you place a separate order for any non-perishable items. This is to ensure that Customers receive Products of the highest quality the Company can provide, in accordance with applicable commercial standards.

If the destination is a commercial or business address, please ensure that someone is available to receive the goods on your or your business’ behalf. Unless otherwise stated, all shipments are FOB Shipping Point (Sunnyside, New York). Title and risk of loss transfer to all Customers when Products are delivered to the first carrier. If items are warm they should not be consumed. The Customer is responsible for immediately refrigerating or freezing the items upon delivery.

In the event of a Force majeure, the affected party is required to take reasonable and practicable efforts to fulfill their duties pursuant to this Agreement and thus no party shall assume any liability to the other.

We do not offer international shipping, all shipping orders are confined to the contiguous United States. Orders will not be shipped to P.O. boxes.

If delivery of Product(s) is delayed for any reason, we will let you know as soon as possible and will advise you of a revised estimated date for delivery or the option to cancel for a prompt and full refund.

Notwithstanding the foregoing allocation of risk, the Company offers the following claims process as a matter of policy. We do not accept returns of perishable items. Refunds are available only through the claims process detailed in the Company Returns and Refunds Policy. These two policies should be read in conjunction. Please file reports pursuant to this policy via email (helpbutchersblock@outlook.com) and provide images. It is at the Company’s discretion to issue refunds if these requirements are not reasonably met.

If you have other questions about Returns and Refunds, please review our Returns and Refunds Policy.

If you have any further questions, you may contact us at (718) 784-1078 or at helpbutchersblock@outlook.com.